Thank you for choosing KK Herbs.
What if the packaging is received in damaged condition?
If the packaging is tampered with or damaged, kindly refuse to accept the package and return it to the delivery person. Also, please click pictures and share the same with us at: contact@aiskriti.com or at +91 9315332613 with your order ID. We will ensure that our customer care will contact you.
What is our replacement policy?
A request for replacement must be initiated within a maximum of 5 days from the day of delivery and will only be accepted in case of the below mentioned cases.
- Damaged/Incorrect product received
Please attach a picture of the delivered order along with the invoice for our internal quality checks. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable. - Item missing from order
Please attach an image of the invoice of the delivered parcel. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable. - Expired product received
Please attach a picture of the product showing the expiry date along with the invoice. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable.
What is KK Herbs cancellation policy?
All cancellation requests must be initiated within 12 hours of placing the order or before your order has been shipped, whichever happens first.
In case your order has already been shipped, it cannot be canceled as our service partners charge us as soon as the pick up is completed.
What is our return policy?
We do not accept returns on any products.
Conditions under which replacement/cancellation requests will not be accepted:-
- The replacement request is generated after 5 days from the date of delivery.
- The damaged/ missing product is reported after 5 days from the date of delivery.
- The cancellation request is generated after 12 hours of placing the order or before your order has been shipped, whichever happens first.
- Wrong product was ordered by the customer.
For more info, contact our customer care at +91 9315332613 or write to us at: contact@aiskriti.com
